73.6% of shoppers saying that delivery is the most important to the overall shopping experience
As we come up to some of the busiest shopping days of the year here are some ways to ensure your local deliveries go smoothly with EasyRoutes for Shopify.
1️⃣ Set Up Delivery Notifications
73.6% of shoppers state that clear communication is key to a good delivery experience. 93% of customers want to be updated about changes in delivery status.
Keep your customers informed and up-to-date with timely delivery notifications. Send email and SMS notifications for the delivery events you choose. You can even notify customers when your driver is a certain number of stops away.
How? Go to Email & SMS Notifications tab in your EasyRoutes Settings.
2️⃣ Customize Your Order Tracking Page
Customers look up their order tracking page an average of 3.5 times per order
Add your logo, change the background colour and customize any of the text to make an order tracking page that matches your store. No coding required! Our order tracking pages offer up-to-the minute delivery information to keep your customers informed.
How? Go to Order Tracking tab in your EasyRoutes Settings.
3️⃣ Collect Proof of Delivery
83.5% of customers are unlikely to return after a negative delivery experience
Give and get peace of mind by collecting proof of delivery. With an EasyRoutes Premium plan your drivers can take multiple photos, capture an e-signature, and add an optional delivery note. Share these with your customers on your customized order tracking page.
Pro tip: You can make collecting proof of delivery mandatory for drivers in the General tab of your EasyRoutes Settings.
📦 Happy delivering this holiday season!
Thank you for choosing EasyRoutes. Hopefully these Premium features make your deliveries even better this year!
Not using EasyRoutes Premium yet? Learn how to upgrade your plan.
Sources:
¹ ² ⁴ Convey – Last Mile Delivery: What Shoppers Want and How to #SaveRetail
³ ShopPad – 22 Order Fulfillment Statistics for 2020 Shopify Stores
