As technology progresses, people have gotten more impatient. On-time delivery is essential nowadays because no one appreciates waiting. The pleasure of waiting for a gift to arrive has worn off. It was typical practice just a few years ago to wait a week or more for an online order to arrive, but thanks to technology developments, same-day and next-day delivery are now commonplace.
People nowadays expect speedier services and are willing to pay a higher price for them. According to a recent study, 80 percent of American online customers desire same-day shipping choices. All of this means that your last-mile delivery service will die if you don’t meet or surpass your customers’ expectations by delivering their items on time.
Here are some examples of how this mistake might cost you money:
You Could Get Negative Customer Reviews
If a consumer is unhappy with your service, it can have a serious negative impact on your business. Customers can always take their business elsewhere if they do not receive their deliveries on schedule. Most likely, they’ll go to one of your competitors.
They may leave an unfavorable online review of your business. Even one unfavorable review can damage your reputation and cause a huge loss of revenue for your precious business. According to a study, 40% of buyers read only one to three reviews before making a purchase choice, and 88% of consumers trust online reviews as much as a personal recommendation. People no longer ask their friends and relatives for suggestions. Instead, they’ll go online and use search engines to look for reviews. It’s not a good idea to put a huge client base at risk by assuming that your deliveries will arrive on schedule.
You Could Lose Loyal Customers
Customers who are loyal are valued by everyone. They can bring you new consumers through referrals. If you keep your present customers happy, they will recommend your services to their friends and relatives. This form of word-of-mouth marketing is required by businesses. The lifetime value of a new customer obtained through a referral is 16 percent more than that of a customer acquired without one, according to the Wharton School of Business.
According to a recent study by Oracle, 86% of customers are willing to spend more for a great experience. If you maintain your promise of on-time delivery, you’ll acquire a lot more than just one satisfied customer. You’ll win customer loyalty, referrals, and perhaps even positive internet reviews as a result of your efforts. You may be confident that your consumers will not depart even if your prices are greater than those of your competitors.
You Could Lose Money
According to a poll performed in the United States, nearly 59 percent of US businesses say that last-mile delivery is the most inefficient procedure in the entire supply chain. While it is true that improving last-mile delivery is challenging due to intricate route planning, tailored services such as delivering goods at a specified time, and other circumstances such as the weather, it is also true that perfecting last-mile delivery is possible. Also, if you’re a last-mile delivery partner and your consumers leave you negative reviews or complaints because you didn’t deliver on time, your suppliers will cut you off.
They will go to your competitors and do business with them, which will be bad for your organization. Being a delivery partner with a supplier is a major deal because they supply regular bulk business. Nonetheless, if they decline as a result of your conduct, you will lose this constant stream of business. Your reputation will suffer as well, and regaining the faith of other suppliers would be tough.
Your Costs Could Increase
Your drivers will have to make up the difference if they are unable to make on-time deliveries in order to fulfill all of the deliveries. Drivers may, for example, speed, placing themselves at danger of creating traffic accidents. You’d have to spend a lot of money in damages, medical expenses, and legal fees, which would be awful for your business and your drivers. These costs have the potential to bankrupt your business.
If your drivers do not make deliveries on schedule, customers may not be available to receive products. As a result, your drivers will have to make the same delivery twice, which will have an impact on subsequent deliveries. It will also increase your gasoline costs, as well as other driver-related expenses. In addition, if your drivers routinely fail to deliver on schedule, you’ll need to hire more drivers and buy new cars to finish all of the deliveries.
When there are a lot of deliveries, such as during the holidays or the festive season, this will be more obvious. Your wallet will suffer as a result, and your profit margin will be reduced. You won’t be able to take any more delivery orders, meaning you’ll lose out on extra money.
How EasyRoutes Can Help you Meet your Delivery Deadlines
One of the most practical ways to assure on-time deliveries is to invest in the best route planner app for delivery drivers. Before presenting you with the best-optimized routes, the route planners take into account a number of parameters. Other route planner capabilities, such as proof of delivery and route tracking, can help you provide a stress-free customer experience. You can ensure that your delivery drivers arrive at your clients’ doorsteps on time, every time, with their products by using a reliable route app.
The EasyRoutes route planner was designed to fit the needs of delivery businesses of all sizes. With the help of EasyRoutes, you may get optimized routes in seconds. Smart route-splitting, packing lists, proof of delivery, and a range of preferences and options are all included in the route planner to assist with last-mile delivery.
EasyRoutes comes with all of the features and functionality you’ll need for last-mile delivery. With the help of EasyRoutes, you can deliver to your clients on time and increase your business.
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Learn more about EasyRoutes at https://easyroutes.app/.
EasyRoutes is available for download from the Shopify App Store at https://apps.shopify.com/easyroutes.