The management and optimization of distribution, whether for same-day on-demand delivery, dedicated fleet services, or scheduled deliveries, is referred to as delivery management. With comprehensive delivery management software, you can keep track of them all.
Vehicle tracking, fleet maintenance, route planning, and optimization are all part of a larger fleet management system that includes dispatch management. The solution will benefit taxi services, rental companies, logistics companies, field sales companies, emergency services, and other businesses involved in dispatch and delivery.
Table of Contents
- Why is Delivery Management Software Required?
- Features to Look for in Delivery Management Software
- How to Pick the Best Delivery Management Software
- Final Thoughts
Why is Delivery Management Software Required?
Some of the tasks that delivery management software can assist you with are listed below:
- Assigning Tasks: A good delivery management software solution can assist companies in assigning tasks and routes to drivers.
- Route Optimization: Making a task or route plan with only basic information, such as a person’s name and address, is insufficient. Drivers must be given a specific route path to follow. The delivery management software must optimize the route by considering factors like distance, required time, traffic incidents, and so on. By optimizing route schedules based on priorities and deadlines, businesses can make more efficient and on-time deliveries.
- Saves Time and Money: Drivers who make deliveries using optimized routes generated by delivery management software save time and money on navigation and deliveries. Drivers who use accurate route navigation will encounter few detours. As a result of this, the drivers save both time and money.
- Manages Customer, Driver, and Routes: Delivery management software allows you to manage customers, deliveries, drivers, and routes all from one dashboard. You can easily receive orders, assign them, and complete deliveries using a single platform. This software solution could be used by a courier driver or a field service team. Customers, employees, carriers, and tasks do not require their own dispatch systems. On a single platform, they can be completed quickly and easily.
- Simplifies Communication: When all significant tasks are carried out through a single dashboard in your delivery management software, keeping track of every little activity becomes possible. The accountability and visibility of each task improves. It also facilitates communication between the dispatch team and the drivers, as well as between the drivers or the company and the customers. The delivery results are more efficient when the fleet managers and drivers can communicate easily.
- Increased Customer Satisfaction: When tasks are completed on time, deliveries are made on time. On-time deliveries and clear communication are essential components of good customer management. Whether it’s e-commerce (retail, wholesale, drop-shipping, or subscription), courier service, or even waste management, good customer service can quickly improve customer satisfaction and expand your customer base.
- Analytics & Reports: A company can use all of the data related to customers, sales, deliveries, and driver performance for future reference and decision-making once it has been recorded. Daily, weekly, monthly, and yearly performance reports and analytics are common in fleet management solutions. These reports assist employees in identifying areas for improvement, as well as the business management team in making informed decisions.
Features to Look for in Delivery Management Software
The following is a list of features to look for in delivery management software:
- Automated Scheduling: Task scheduling and assignment can be automated to save time and effort. Delivery management software schedules deliveries and driver tasks automatically. Drag-and-drop features make it easier to manage jobs or tasks. You can spend less time on manual tasks and more time on more important tasks with sophisticated delivery management software.
- Up-to-Date Maps: Any software that deals with route management, optimization, or tracking needs up-to-date maps to provide accurate results for each query. You can use up-to-date maps to double-check that the address you’re looking for is correct. Maps that have been updated also show you information that has changed recently.
- GPS Tracking: GPS tracking allows you to track your drivers’ exact location as well as the status of the deliveries they’re making. GPS tracking employs sophisticated tools for traffic predictions, real-time traffic updates, and advanced routing. It contains all of the necessary information, making delivery completion easier for your drivers. Real-time driver location updates and full visibility improve efficiency, accountability, and safety.
- Mobile-Friendly: Mobile access provides communication and accessibility not only for fleet managers, but also for customers. Mobile-enabled drivers can send their current location to their fleet managers and customers. It also allows them to have more control over their delivery obligations. Two-way communication is facilitated and improved with mobile access to your delivery management software and its routes. It also eliminates paperwork that would otherwise consume a significant amount of time and space on the part of both the drivers and the organization.
- Customer Notifications: The software sends customer notifications to the customer’s registered mobile phone number via email or SMS. Communication and reporting between drivers and customers improves when customers are better informed about delivery details. Customers will make sure they are present or have a backup plan if they know when to expect the delivery. Customer notifications help to establish a clear line of communication within a business. With the software, a company can easily serve its entire customer base.
How to Pick the Best Delivery Management Software
Here are some things to think about when choosing delivery management software:
- What features do you need? Every software package includes a long list of features. Some may be suitable for your business’s requirements, while others may not. It’s best if you double-check that the software you’ve chosen has all of the necessary features.
- Is it compatible with your current systems? Any new software solution you choose must be compatible with the current set of solutions you’ve implemented. Service dispatch software is quite expensive. You’ll have to replace them if they don’t work with your current software, which will be inconvenient and costly.
- Is the delivery management software comprehensive? A good delivery management software package will include a route planner, trucking software, GPS fleet tracking software, and field service management software. A good fleet management solution will benefit every company in some way.
- Is it flexible? The software for delivery management must be able to react quickly. It must be simple to use for employees, whether they are field technicians, drivers, fleet managers, or dispatchers.
- Is it cost-effective? Delivery management software isn’t cheap. It’ll come in handy if you’re looking for software that’s easy to use, integrates with your existing systems, and fits within your budget.
To manage a variety of fleet operations, such as route optimization, driver management, and fleet management, delivery companies use comprehensive delivery management software solutions.
The best delivery software is one that meets all of your company’s requirements through its features. The best delivery software is a subjective term that varies depending on your needs.
Without the right business intelligence to support dispatchers and drivers, it’s difficult for businesses to manage all of their business functions. Workers, drivers, and field service technicians can use efficient cloud-based delivery management software to plan routes, optimize routes, connect with the team, receive daily tasks, track vehicles, and more from a single web dashboard. So, are you ready to put delivery management software in place in your business? Let us know what you think in the comments!